3D Tech Exchange and Returns Policy

This page is a courtesy translation of the Spanish original. In case of any discrepancy, the Spanish version prevails.

At 3D Tech we want your 3D printing experience to be excellent, so we set out our policies by product type:

1. Store products (3D Tech’s own designs)

If you bought a product from our standard catalog (figures, accessories or items we keep in stock):

  • Exchanges: You have 10 calendar days from receipt to request an exchange for another model or color, as long as the product is in the same condition as when it was delivered. Shipping costs are paid by the buyer.

  • Manufacturing defects: If the product has a manufacturing defect, the exchange is made free of charge.

2. Made-to-order products and services (custom)

For prints based on files sent by the customer or custom-made designs:

  • Right of withdrawal: Under Article 1116 of Argentina’s Civil and Commercial Code, returns and cancellations are not accepted once printing has started, since these are parts made to the customer’s exclusive specifications.

  • Quality of the original file: 3D Tech is not responsible for design errors in files provided by the customer (thin walls, missing internal supports in the original file, etc.).

3. Technical printing warranty

3D printing (FDM) has its own characteristics, which the buyer accepts when purchasing the product:

  • Texture: Layer lines are inherent to the technology and are not a defect.

  • Materials: We work with high-quality materials (PLA, PETG, among others). If a part breaks due to misuse or exposure to extreme temperatures outside the recommended range, the exchange will not apply.

4. Orders shipped outside Argentina

Orders shipped outside Argentina are not eligible for exchanges or returns due to change of mind or because you did not like the piece, since return cost and time make them impractical.

  • Broken, damaged or defective piece: message us on WhatsApp within 7 days of receipt, with photos and your order number, and we will send you a replacement at no cost.

  • Import taxes and duties: these are paid by the buyer.

  • Made-to-order work: non-refundable once printing has started.

These terms are governed by Argentine law.

5. What do I do if there is a problem?

Contact us on WhatsApp at +54 9 11 5607-8080 with photos of the part and your order number. We will get back to you shortly with a solution.